Token Transit

Image does not exist
Token Transit Advertisement
Token Transit Issues

The Clarksville Transit System is excited to announce the newest amenity to passengers, Token Transit! Token Transit is a software application that provides a new level of ease and convenience to riding with CTS. This application is used in over 100 cities across the United States and Canada, and allows passengers to pay using a credit or debit card, and board using only their phone.

The application is available in both the Apple App Store, and the Google Play store. Please scan the QR code below to be taken to the application for download.


Token Transit QR Code


ADDITIONAL TOKEN TRANSIT INFORMATION

1. Token Transit can be used on CTS buses as a valid form of fare payment.

2. Be sure to load your pass on your smartphone prior to boarding the bus.

3. Wait until the bus approaches the stop be for you activate your pass.


Having Token Transit Issues?

1. From the app - contact us from the app's "Help" section under "Settings"

2. From the Website - visit support.tokentransit.com for common frequently asked questions and general videos.

3. If you cannot open the app AND cannot access the internet, submit a ticket at https://support.tokentransit.com/hc/en-us or send a text message for help to (415)918-6628.

TOKEN TRANSIT FAQs

Once activated, how long do I have to use my single ride pass?

Single ride passes will expire 30 minutes from activation. Tickets including transfers will expire in 60 minutes. 

How do I know if my pass is active?

Active passes will be displayed under “passes in use,” which immediately appears when the Token Transit app is opened.

Is there a record of expired passes?

Yes, you can view a log of your past actions by going to your Account Settings and selecting “History.” There will be a new entry every time you use a pass.

Can I have a receipt for my pass purchase?

Yes, but in order to do so, you will need to make sure that you include your email address when you register your account. Receipts will be sent to the email address associated with your account.

What if my battery dies while my pass is active?

You are responsible for keeping your phone charged while using your pass. Refunds will not be issued if your phone’s battery dies while your pass is active.

What happens if I lose my phone?

Your passes and payment information are linked to the account associated with your phone number. They are not linked to your physical phone. Logging in with your phone number on a new device will restore your previous pass and payment information. 

Is my credit card information secure?

All personal and credit card information is securely stored, using encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant servers.

I don’t have a credit or debit card; can I go to Clarksville Transit and pay with cash or check to pay for and load passes onto the app?

The only form of payment accepted by Token Transit is credit, debit or a prepaid debit card.

I am taking a group of students on a field trip; can I use the Token Transit app?

Yes, you can purchase more than one pass, but you will need to activate each individual ride using the Token Transit app.

Can I request a refund?

Passes are not transferable or replaceable. All sales are final. However, if you experience technical issues, please contact Token Transit at help@tokentransit.com.

When do I need an internet connection?

An internet connection is required in order to purchase your pass. An internet connection is also required to use your pass for the first time, and to refresh once each day if your pass is active for multiple days (e.g. monthly pass).

I need help with the app; who can help me?

Should you experience any technical issues with the app, please contact Token Transit, at help@tokentransit.com, or by using the “help” section of the app, under account settings which will have Token Transit email and phone number.